Privacy Policy

Introduction

Matproof GmbH ("Matproof", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our compliance automation platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Billing information (processed securely through our payment processor)
• Communications you send to us (support requests, feedback)
• Compliance data you upload to our platform (policies, evidence, controls)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our compliance platform
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our services (in aggregate, anonymized form)
• Send marketing communications (with your consent, where required)

Data Storage and Security

Your data is stored exclusively in EU data centers located in Germany. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption at rest and in transit, access controls, and regular security assessments.

Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to data portability: You can request your data in a machine-readable format
• Right to object: You can object to processing of your personal data
• Right to withdraw consent: You can withdraw consent at any time where we rely on consent to process your data

Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Third-Party Services

We may use third-party service providers to help us operate our business and provide our services. These providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. All our sub-processors are compliant with GDPR and have appropriate data processing agreements in place.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Matproof GmbH
Data Protection Officer
Email: privacy@matproof.com
Address: Berlin, Germany